:root{--ink:#182824;--muted:#74807c;--line:#e1e7e2;--bg:#f5f7f3;--nav:#142b25;--lime:#d8ee96;--good:#277354;--bad:#b64242;--warn:#9b6a1d;--r:14px;font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg);font-synthesis:none}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer;transition:background .15s}button:disabled{cursor:wait;opacity:.6}a{color:inherit;text-decoration:none}[hidden]{display:none!important}.brand{font-weight:750;letter-spacing:-1.4px;font-size:30px;display:flex;align-items:center;gap:0;color:#fff}.brand span{font-weight:350}.brand i{font-size:24px;color:var(--lime);margin-left:12px;font-style:normal}.eyebrow{font-size:10px;font-weight:650;letter-spacing:1.8px;margin:0 0 13px;color:var(--muted)}.muted{color:var(--muted);line-height:1.6}.tiny{font-size:12px}.avatar{display:grid;place-items:center;background:var(--lime);color:var(--nav);width:42px;height:42px;flex-shrink:0;border-radius:12px;font-size:22px;font-weight:650}.login-shell{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.login-story{padding:52px 12%;background:var(--nav);color:#f4f7ee;display:flex;flex-direction:column;justify-content:space-between;min-height:100vh}.login-story h1{font-size:clamp(36px,4vw,62px);letter-spacing:-2px;line-height:1.12;font-weight:500;margin:20px 0 25px}.login-story .eyebrow{color:var(--lime)}.login-story p:not(.eyebrow){font-size:15px;line-height:1.8;color:#aebdb5}.story-foot{font-size:11px;color:#9db0a6}.login-form-wrap{display:grid;place-items:center;padding:40px}.login-form-wrap form{width:min(100%,360px)}.login-form-wrap .avatar{margin-bottom:32px}.login-form-wrap h2{font-size:30px;letter-spacing:-1px;margin:0}.login-form-wrap label{display:block;font-size:12px;font-weight:600;margin-top:24px}input,textarea,select{width:100%;border:1px solid var(--line);border-radius:8px;padding:12px;background:white;color:var(--ink)}label input{margin-top:8px}.primary,.secondary,.danger,.signout{border:0;border-radius:8px;padding:11px 16px;font-size:12px;font-weight:600}.primary{background:var(--nav);color:white}.primary:hover{background:#285040}.secondary{background:#fff;border:1px solid var(--line);color:var(--ink)}.secondary:hover{background:#edf2e9}.danger{background:#fbe9e7;color:var(--bad)}.login-form-wrap .primary{width:100%;margin-top:27px;display:flex;justify-content:space-between}.error{color:var(--bad);font-size:13px;line-height:1.6}.workspace{display:flex;min-height:100vh}.sidebar{width:235px;position:fixed;inset:0 auto 0 0;background:var(--nav);color:#c5d1c8;padding:32px 20px 24px;display:flex;flex-direction:column}.sidebar .brand{font-size:26px;margin:0 12px}.agent-card{display:flex;gap:12px;align-items:center;margin:42px 0 32px;padding:16px 9px;border-top:1px solid #ffffff12;border-bottom:1px solid #ffffff12}.agent-card strong{color:white;font-size:14px}.agent-card small{display:block;font-size:10px;margin-top:6px;color:#8fa79b}.nav-label{font-size:9px;letter-spacing:1.6px;margin:0 12px 14px;color:#749486}nav{display:grid;gap:6px}nav button{display:flex;gap:12px;align-items:center;color:#adc3b5;background:none;border:0;text-align:left;padding:13px 14px;border-radius:8px;font-size:17px}nav button span{font-size:13px}nav button.active{background:var(--lime);color:#193328}nav button:hover:not(.active){background:#ffffff09}.sidebar-bottom{margin-top:auto;padding-top:48px}.tenant{font-size:8px;letter-spacing:1.2px;color:#8ca997;padding:12px}.user{display:flex;gap:10px;align-items:center;padding:15px 9px;border-top:1px solid #ffffff18;margin-top:13px}.user-icon{font-size:13px;color:var(--lime)}.user strong{font-size:12px;display:block}.user small{display:block;font-size:9px;margin-top:6px;color:#8aa195;max-width:164px;overflow-wrap:anywhere}.signout{color:#8faa9c;background:none;text-align:left;padding-left:24px}.main{margin-left:235px;width:calc(100% - 235px);padding:40px 42px 24px;max-width:1800px}header{display:flex;align-items:center;justify-content:space-between;gap:20px}header h1{font-size:32px;letter-spacing:-1px;font-weight:600;margin:0}header .muted{font-size:13px;margin:9px 0 0}.header-right{display:flex;align-items:center;gap:14px}.badge{display:inline-block;font-size:10px;padding:6px 9px;border-radius:5px;background:#edf3e6;color:var(--good);white-space:nowrap}.badge.bad{color:var(--bad);background:#fbe9e7}.badge.warn{color:var(--warn);background:#fcf1dd}.toolbar{display:flex;align-items:center;justify-content:space-between;margin:28px 0 24px;gap:16px}.segmented{background:#e8ede5;border-radius:8px;padding:4px;display:flex;gap:3px}.segmented button{background:none;border:0;border-radius:6px;padding:9px 14px;color:var(--muted);font-size:11px}.segmented .active{background:#fff;color:var(--ink);box-shadow:0 1px 3px #142b2510}.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:16px}.kpi,.panel{background:white;border:1px solid var(--line);border-radius:var(--r);padding:24px}.kpi .label{color:var(--muted);font-size:11px}.kpi .number{font-size:35px;letter-spacing:-1.5px;margin:18px 0 8px;font-weight:550}.kpi p{font-size:10px;color:var(--muted);margin:0;line-height:1.5}.kpi:first-child{background:var(--nav);color:#fff;border-color:var(--nav)}.kpi:first-child .label,.kpi:first-child p{color:#99b3a4}.grid{display:grid;grid-template-columns:1.5fr 1fr;gap:18px;margin-top:18px}.equal{grid-template-columns:1fr 1fr}.panel h2{font-size:15px;font-weight:600;margin:0 0 6px}.panel h3{font-size:13px;margin:0 0 8px}.panel .sub{font-size:11px;color:var(--muted);margin:0 0 24px;line-height:1.6}.panel-head{display:flex;justify-content:space-between;align-items:center;gap:15px;margin-bottom:18px}.panel-head h2{margin:0}.empty{padding:32px 20px;text-align:center;color:var(--muted);font-size:13px;line-height:1.7}.bar-row{display:grid;grid-template-columns:125px 1fr 40px;gap:12px;align-items:center;font-size:11px;margin:20px 0}.bar-track{height:7px;background:#f0f3ee;border-radius:6px;overflow:hidden}.bar-fill{height:100%;background:#83ab85;border-radius:6px}.bar-fill.bad{background:#db9c87}.bar-count{text-align:right;color:var(--muted)}.chart{height:185px;display:flex;gap:8px;align-items:flex-end;padding-top:20px}.chart-col{height:100%;flex:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:7px;min-width:0}.chart-col b{font-size:9px;font-weight:500;color:var(--muted)}.chart-bar{width:75%;max-width:26px;background:#d1e7b4;border-radius:4px 4px 0 0;min-height:3px}.chart-col small{font-size:9px;color:var(--muted)}.loading{padding:55px;text-align:center;color:var(--muted);font-size:13px}.alert{padding:14px 18px;border:1px solid #efd7ba;background:#fff8ed;color:#815b2d;border-radius:8px;font-size:12px;line-height:1.6;margin-bottom:20px}.calls-layout{display:grid;grid-template-columns:350px 1fr;gap:18px}.call-list,.call-detail{min-width:0}.call-list{padding:0;max-height:75vh;overflow:auto}.list-top{padding:18px;border-bottom:1px solid var(--line)}.call-row{display:block;text-align:left;width:100%;padding:17px 18px;background:#fff;border:0;border-bottom:1px solid var(--line)}.call-row:hover,.call-row.active{background:#f0f5e8}.call-row .title{display:flex;justify-content:space-between;gap:12px;font-size:12px;font-weight:600;line-height:1.5}.call-row .date{font-size:10px;color:var(--muted);margin-top:10px}.call-row .badge{margin-top:9px;font-size:9px}.call-detail .meta{font-size:11px;color:var(--muted);margin-top:10px}.call-detail audio{width:100%;margin:23px 0}.summary{font-size:13px;line-height:1.75;margin:20px 0;padding-bottom:20px;border-bottom:1px solid var(--line)}.fields{display:flex;flex-wrap:wrap;gap:12px;margin:15px 0}.field{background:var(--bg);border-radius:6px;padding:9px 12px;font-size:11px}.field small{display:block;color:var(--muted);margin-bottom:5px}.turn{display:flex;gap:14px;margin:18px 0;font-size:12px;line-height:1.75}.turn-role{width:45px;flex-shrink:0;color:var(--muted);font-size:10px;padding-top:11px}.turn-text{padding:10px 14px;background:#f5f7f3;border-radius:9px;white-space:pre-wrap;overflow-wrap:anywhere}.turn.agent .turn-text{background:#eef4e6}.flex{display:flex;gap:12px;align-items:center;flex-wrap:wrap}.spacer{flex:1}.status-strip{display:flex;gap:16px;flex-wrap:wrap;font-size:12px;margin:18px 0 8px}.status-item{display:flex;align-items:center;gap:8px}.dot{width:7px;height:7px;border-radius:50%;background:#7c9388}.dot.ok{background:#328763}.dot.error{background:#c55b51}.issue{padding:17px 0;border-bottom:1px solid var(--line)}.issue:last-child{border-bottom:0}.issue h3{display:flex;justify-content:space-between;gap:8px}.issue p{font-size:11px;color:var(--muted);line-height:1.7}.issue-call{display:flex;gap:8px;align-items:center;padding:7px 0;font-size:11px}.issue-call button:first-child{flex:1;text-align:left;background:none;border:0;color:var(--ink);padding:5px}.chat-log{max-height:420px;overflow:auto;padding-right:4px;margin:20px 0}.chat-message{padding:15px 0;border-bottom:1px solid var(--line);font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.chat-message strong{display:block;font-size:10px;color:var(--muted);margin-bottom:8px}.chat textarea{resize:vertical;min-height:86px;margin:0 0 12px;line-height:1.6}.chat .sub{margin-bottom:10px}.report{white-space:pre-wrap;font-size:12px;line-height:1.9;margin-top:22px;overflow-wrap:anywhere}.settings{display:grid;grid-template-columns:1fr 1fr;gap:15px;font-size:11px;margin-top:18px}.settings dt{color:var(--muted);margin-bottom:6px}.settings dd{margin:0;overflow-wrap:anywhere;font-weight:500}details{margin-top:18px;font-size:12px}summary{cursor:pointer}pre{font:11px/1.7 ui-monospace,SFMono-Regular,monospace;white-space:pre-wrap;overflow-wrap:anywhere;background:var(--bg);padding:16px;border-radius:8px;max-height:420px;overflow:auto}.rates{display:grid;grid-template-columns:repeat(3,1fr);gap:14px;margin:20px 0}.rates label{font-size:10px;color:var(--muted)}.rates input{padding:8px}.cost-row{display:grid;grid-template-columns:1fr 90px 90px;gap:12px;padding:11px 0;border-bottom:1px solid var(--line);font-size:11px}.cost-row span:not(:first-child){text-align:right}.cost-row.total{font-weight:700}.lookup-form{display:flex;gap:10px;margin:20px 0}.lookup-form input{flex:1}.table-wrap{overflow:auto}table{border-collapse:collapse;width:100%;font-size:11px}th{text-align:left;color:var(--muted);font-size:9px;letter-spacing:.5px;font-weight:600}td,th{padding:12px 9px;border-bottom:1px solid var(--line);white-space:nowrap}.trace-step{margin:12px 0;border-left:2px solid var(--line);padding-left:14px}.trace-step .meta{font-size:10px;color:var(--muted)}footer{display:flex;justify-content:space-between;padding:28px 2px 0;font-size:10px;color:#8b9890}body:not(.admin) .admin-only{display:none!important}.more{display:block;width:100%;border:0;border-top:1px solid var(--line);background:var(--bg);padding:15px;font-size:11px}.attachment{display:inline-flex;gap:8px;align-items:center;font-size:10px;background:#edf3e6;padding:8px;border-radius:6px;margin-bottom:10px}.attachment button{border:0;background:none}.btn-small{padding:6px 9px;font-size:10px}.top-gap{margin-top:18px}@media(min-width:1500px){.main{padding:46px 60px}}@media(max-width:1100px){.main{padding:28px 25px}.sidebar{width:200px}.main{margin-left:200px;width:calc(100% - 200px)}.kpis{gap:10px}.kpi{padding:18px}.calls-layout{grid-template-columns:280px 1fr}.header-right{flex-direction:column;align-items:flex-end}}@media(max-width:800px){.sidebar{position:static;width:100%;padding:18px}.workspace{display:block}.sidebar .brand{font-size:23px;margin:0}.agent-card,.nav-label,.sidebar-bottom{display:none}.sidebar nav{display:flex;gap:7px;margin-top:18px}.sidebar nav button{flex:1;justify-content:center;padding:10px 7px}.main{margin:0;width:100%;padding:24px 18px}.main header h1{font-size:26px}.grid,.equal{grid-template-columns:1fr}.kpis{grid-template-columns:1fr 1fr}.calls-layout{grid-template-columns:1fr}.call-list{max-height:330px}.toolbar{flex-wrap:wrap}.segmented button{padding:8px 10px}.login-shell{grid-template-columns:1fr}.login-story{min-height:280px;padding:30px}.login-story h1{font-size:34px;letter-spacing:-1px}.login-story p:not(.eyebrow),.story-foot{display:none}.login-story .eyebrow{margin-top:35px}.login-form-wrap{padding:35px 25px}.header-right .badge{display:none}.rates{grid-template-columns:1fr 1fr}header .muted{max-width:230px}.chart{height:160px}}@media(prefers-reduced-motion:reduce){*{transition:none!important}}

.mobile-only{display:none}@media(max-width:800px){.mobile-only{display:block}.header-right{gap:8px}}

.brand .brand-name{font-weight:650;display:block;line-height:1.15;letter-spacing:-.8px}.brand-name small{display:block;font-size:11px;font-weight:400;letter-spacing:.25px;color:#aebdb5;margin-top:7px;line-height:1.5}.sidebar .brand{font-size:25px}@media(max-width:800px){.sidebar .brand{font-size:23px}}